• Our College
    • About Walsall College
    • Alumni
    • Enterprises
    • Events
    • Governance
    • Locations
    • News & Blog
    • Our Partners
    • Policies & Procedures
    • Services For Schools
    • Term Dates – 2022/23
  • Study With Us
    • All Subjects
    • Course Search
    • Apprenticeships
    • Courses For School Leavers
    • Courses For Adults
    • Free for Jobseekers
    • Distance Learning Courses
    • University Level
    • T Levels
    • How to Apply
  • Students
    • Walsall College Graduate
    • Student Finance
    • Student Support
      • Careers Guidance for Students
      • Safeguarding
      • Pastoral support officers
      • SEND Local Offer
      • Digital Pledge
      • Deaf Academy
      • Learning Resource Centre (LRC)
    • Enrichment
      • Students’ Union
      • Student Voice
      • Extracurricular activities
      • Volunteering
    • Ready Respect Safe
  • Parents
    • FAQs for parents
    • Pastoral support officers
    • Raising the participation age
    • Work experience
    • Working with parents
  • Employers
    • Services for Employers
    • Apprenticeships
    • Funding and Incentives
    • Employer in Every Classroom
    • FREE Courses For Your Workforce
    • Pre – Recruitment Training Programmes
    • The Apprenticeship Service
    • Offering Work Experience and T Level Industry Placements
    • Conferencing & Events
    • Meet the Team
  • Jobs
    • Current Jobs
    • Apprenticeship Jobs
  • Course Search
Contact Us
  •   Get a Prospectus
  • |
  •   Home Access
  • |

Bus Service Industrial Action – Important Information here

Walsall CollegeWalsall College
  • Our College
    • About Walsall College
    • Alumni
    • Enterprises
    • Events
    • Governance
    • Locations
    • News & Blog
    • Our Partners
    • Policies & Procedures
    • Services For Schools
    • Term Dates – 2022/23
  • Study With Us
    • All Subjects
    • Course Search
    • Apprenticeships
    • Courses For School Leavers
    • Courses For Adults
    • Free for Jobseekers
    • Distance Learning Courses
    • University Level
    • T Levels
    • How to Apply
  • Students
    • Walsall College Graduate
    • Student Finance
    • Student Support
      • Careers Guidance for Students
      • Safeguarding
      • Pastoral support officers
      • SEND Local Offer
      • Digital Pledge
      • Deaf Academy
      • Learning Resource Centre (LRC)
    • Enrichment
      • Students’ Union
      • Student Voice
      • Extracurricular activities
      • Volunteering
    • Ready Respect Safe
  • Parents
    • FAQs for parents
    • Pastoral support officers
    • Raising the participation age
    • Work experience
    • Working with parents
  • Employers
    • Services for Employers
    • Apprenticeships
    • Funding and Incentives
    • Employer in Every Classroom
    • FREE Courses For Your Workforce
    • Pre – Recruitment Training Programmes
    • The Apprenticeship Service
    • Offering Work Experience and T Level Industry Placements
    • Conferencing & Events
    • Meet the Team
  • Jobs
    • Current Jobs
    • Apprenticeship Jobs
  • Course Search

Case Studies

Home » Case Studies » Spotlight on Talent: Zara Jabbar

Spotlight on Talent: Zara Jabbar

  • Categories Case Studies, Hospitality, University Level
  • Date 24th September 2020

Studied: Level 3 Travel & Tourism, Level 3 Extended Diploma Hospitality, HNC & HND Hospitality Management
Progression: Hospitality and Tourism Management TOP-UP degree at University College Birmingham

Zara’s interest in the business side of travel was sparked by her studying the subject at GCSE.  Travelling around the UK and to parts of the Middle East has also bought the subject to life.

Her further studies are enabling her to become even more aware of the importance of giving and receiving good customer service.  And she has a better understanding of how essential it is to create positive memories for tourists and guests.

“It’s about making people feel valued,” said Zara.  “If people are made welcome in a venue or location, they will remember it for the right reasons.

“But if there is poor service then the whole atmosphere is affected.”

Studying hospitality management towards degree level is providing Zara with more confidence to pursue a front of house career.

Eventually she would like to own her own travel agency.  She also has an interest in travel writing.

“I’m keen to be involved in tour operations,” said Zara.  “Possibly trying out a few different roles or working in different places, so I can find my niche.”

“Self-belief used to be an issue for me,” she continued.  “I was happy to stay in the background when I was involved in group activities in class.  This changed when I became involved in events at college.”

Zara has been able to develop her professional skills during a placement at the college’s restaurant, The Littleton.

“I spent time as bar staff,” said Zara.  “It helped me get used to talking to customers.

“I also worked at events hosted at the college’s venue, The Hub and during Open Days.  Serving refreshments and seeing how things were set up and shut down really opened my eyes up to what makes these events run smoothly.”

As a higher education student, Zara came even further out of her shell.  A course module on organisation management was key to this.

“It’s a module where you can’t escape from being in a leadership position,” explained Zara.  “I wasn’t too sure about this.  Then my tutors encouraged me to come out of my comfort zone.

“They told me to believe in myself.  And I did.”

Zara continues to be in no doubt of where her dream career lies.

“Hospitality and tourism management is definitely the area for me,” said Zara.  “It’s about me being able to enjoy what I do and also knowing what kind of professional and personal lifestyle I want to lead.

“Supporting my main job with travel writing is just one of the ways I’d like to benefit from the variety and seasonal nature of this industry.”

Zara is happy to share her optimism about the hospitality industry bouncing back after the pandemic.  She has already seen vacancies on sites such as caterer.com

And she encourages school leavers hoping for a career in hospitality and events not to give up on their dreams.

“Have faith in doing what your heart desires,” she said.  “You’ll be opening up a world of new skills and the chance to mix with a range of people from all walks of life. Every day is a new challenge, an exciting one at that!”

Tag:event-management, Hospitality-Management, The-Littleton, Travel-and-Tourism

  • Share:
author avatar
Shobby Patel

Previous post

How to get straight to the jobseeker help you need, when you need it
24th September 2020

Next post

Apprenticeships and Skills Minister completes T Level tour
25th September 2020

You may also like

David Langley Headline Picture
Spotlight on Talent – David Langley
22 February, 2023
Rhiannon Thompson web
Spotlight on Talent – Rhiannon Thompson
22 February, 2023
Jenni Birchill web 2
Spotlight on Talent – Jenni Birchill
22 February, 2023

News & Blog Search

News, Blog & Case Studies

  • A-Level-hybrid-programme
  • Cannock
  • Case Studies
    • A-Levels
    • Access to HE
    • Administration Customer Care Law and Retail
    • Adults 19 Plus
      • Cannock
      • Community Learning
    • Apprenticeships
    • Art & Design and Photography
    • Automotive
    • Aviation, Travel & Tourism
    • Bricklaying
    • Business Finance and Enterprise
    • carpentry
    • Computing & ICT
    • Construction & the Built Environment
    • Dental
    • Distance Learning
    • Early Years
    • Electrical Installation
    • Employability
    • Employers
    • Engineering
    • English and Maths
    • ESOL and Community Interpretation
    • Fashion
    • Hairdressing & Barbering
    • Health & Social Care
    • Horticulture and Floristry
    • Hospitality
    • Industry Placement
    • Law
    • Media
    • Music & Performing Arts
    • Painting and Decorating
    • Pharmacy
    • Plastering
    • Plumbing and Gas
    • Public Services
    • School Leavers
    • School Leavers
    • Science
    • Signmaking
    • Sport
    • Student Support
    • Supported Learning
    • T Levels
    • Teacher Training
    • University Level
    • Walsall College staff
  • Community Learning
    • Connecting Communities
  • Connecting Communities
  • Construction College Midlands
  • Law
  • News & Blog
    • 16-19s
    • 19 Plus
    • A Levels
    • Access To He
    • Administration, Customer Care, Law and Retail
    • Apprenticeships
    • Art & Design and Photography
    • Automotive
    • Aviation, Travel & Tourism
    • Beauty
    • Bricklaying
    • Business Finance and Enterprise
    • carpentry
    • community learning
    • Computing & ICT
    • Construction & the Built Environment
    • Construction College Midlands
    • Creative
    • Dental
    • Distance Learning
    • E-Sports
    • Early Years
    • Electrical Installation
    • Employability
    • Employer News
    • Engineering
    • English and Maths
    • ESOL and Community Interpretation
    • Fashion
    • Graphic Design
    • Hairdressing & Barbering
    • Health & Social Care
    • Horticulture and Floristry
    • Hospitality
    • Industry Placement
    • Media
    • Music & Performing Arts
    • Pharmacy
    • Photography
    • Plumbing and Gas
    • Public Services
    • Science
    • Signmaking
    • Sport
    • Student Support
    • Supported Learning
    • T Levels
    • Teacher Training
    • Uncategorised
    • University Level
    • Young People (14-16)
  • Painting and Decorating
  • Protective Services
  • Traineeships
  • Warehousing

logo-walsall college

Walsall College,
Wisemore Campus,
Littleton Street West,
Walsall,
WS2 8ES

01922 657000

info@walsallcollege.ac.uk

Corporate

  • Governance
  • Meet The Governors
  • Ofsted
  • Partners
  • Policies & Procedures
  • Privacy Policy
  • Services For Schools

Legal

  • Disclaimer
  • Cookie Policy
  • Cookie Settings
  • Complaints Procedure
  • Site Map
  • General Conditions of Purchase
  • Accessibility Statement

Staff & Students

  Home Access

ceop

Social Media

Keep in Touch...

We use cookies to collect information about how you use our website.
We use this information to make the website work as well as possible and to improve our services. If you accept all of our cookies you will be accepting advertising, performance and analytics cookies.
You can find more information in our cookie policy.
Accept All Set Preferences Cookie Policy
Cookie Settings

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

For more information please read our cookie policy
Necessary
Always Enabled

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Some pages use eventbrite as a booking service. We use essential 1st party cookies from eventbrite.com and related top level domains. Please see eventbrites cookie policy for further details.

You may disable eventbrite cookies by changing your browser settings, but this may affect how the website functions.

Advertisement

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Performance

Use this toggle to the left to manage how your browser uses performance cookies. on this website.

Analytics

We’d like to set analytic cookies to help us to improve our website by collecting and reporting information on how you use it. For more information on how these cookies work please see our privacy policy.

Save & Accept