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Administration Customer Care Law and Retail

Home » Case Studies » Administration Customer Care Law and Retail

Rhiannon Thompson facing
22Feb, 2023

Spotlight on Talent – Rhiannon Thompson

  • Categories Administration Customer Care Law and Retail, Apprenticeships, Case Studies

Studied: Level 2 and Level 3 Business Administrator Apprenticeship Standard Progression: Mental health first aid coordinator at Black Country Healthcare NHS Foundation Trust Rhiannon Thompson can’t speak highly enough about the confidence she gained through her Apprenticeship and how it …

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adult female learner in learning resource centre facing
14Jul, 2022

Spotlight on Talent – Eve Wilkes

  • Categories Administration Customer Care Law and Retail, Case Studies, Law

Studied: Level 3 Certificate in Paralegal Practice Progression: Case handler Eve Wilkes was prompted to become an adult student by the desire to pursue a career she would enjoy and that would keep her in employment for the rest of …

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business admin apprentice selfie shot facing
26Aug, 2021

Spotlight on Talent : Marie Warren

  • Categories Administration Customer Care Law and Retail, Adults 19 Plus, Business Finance and Enterprise, Business Finance and Enterprise, Case Studies

Studied: Level 3 Business Administration Apprenticeship with Dudley Hospital Group NHS Trust Progression: BSc Business and Tourism Management An apprenticeship has provided Marie Warren with a gateway on to a degree and towards a growing interest in research and project …

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female apprentice sitting at computer
14Jul, 2021

Spotlight on Talent – Olivia Babb

  • Categories Administration Customer Care Law and Retail, Apprenticeships, Case Studies

Studied: Business Administration Apprenticeship Progression : HR Administrator, Walsall Healthcare NHS Trust   Like many school and college students, Olivia Babb first found the idea of starting a job and being in a workplace exciting but scary.  She has since discovered …

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Walsall College student
11Feb, 2021

Spotlight on Talent : Jenny Steadman

  • Categories Administration Customer Care Law and Retail, Apprenticeships, Business Finance and Enterprise, Case Studies

Studying:  CMI Level 5 Operations/Departmental Manager Apprenticeship Standard while working as a business support lead at Dudley Council Although she has only recently started her qualification, Jenny Steadman is already becoming more aware of management principles in a broader context.  …

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10Feb, 2021

Birmingham City Council accelerate their Apprenticeship programme

  • Categories Administration Customer Care Law and Retail, Apprenticeships, Business Finance and Enterprise, Case Studies, Employers

Wendy Griffiths, Assistant Director, Customer Services and Business Support Division and Simon Field, Head of Business Improvement and Support for Digital and Customer Services Directorate at Birmingham City Council wanted to accelerate the apprenticeship programme and increase the number of …

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13Aug, 2020

Spotlight on Talent : Stella Owusu

  • Categories 16-19s, Administration Customer Care Law and Retail, Business Finance and Enterprise, Case Studies

Studied:Level 3 Law Progression:Law degree at Liverpool University It was Stella Owusu’s mother that first suggested she pursue a career in law.  Her reason for doing so is that her daughter liked to argue a lot – and win. Her …

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27Apr, 2020

Spotlight on Talent: Rosie Watkins

  • Categories Administration Customer Care Law and Retail, Apprenticeships, Case Studies

Studied: Level 3 Business Administration Progression: Management team secretary at Birmingham & Solihull Mental Health Trust Rosie Watkins only expected to work for Birmingham & Solihull NHS for three weeks as her job came via an agency.  Two and a …

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02Apr, 2020

Spotlight on Talent : Shannon Bree

  • Categories Administration Customer Care Law and Retail, Apprenticeships, Case Studies

Studied: Level 3 Business Administration Apprenticeship Progression: Theatre Assistant Practitioner at Russell Halls Hospital After working as a retail assistant, a lifeguard, at West Midland Safari Park and as a receptionist, Shannon Bree has found the career she believes is …

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