Spotlight on Talent – Rhiannon Thompson

Studied: Level 2 and Level 3 Business Administrator Apprenticeship Standard
Progression: Mental health first aid coordinator at Black Country Healthcare NHS Foundation Trust

Rhiannon Thompson can’t speak highly enough about the confidence she gained through her Apprenticeship and how it led to a career she is enthusiastic about.  At the same time, she also can’t emphasise enough how important it is for learners to speak up if they are struggling professionally or personally.

This comes after the former business administration apprentice experienced major self-doubt and lost motivation after being diagnosed with a brain aneurysm in 2018.  The seriousness of her condition made her want to give up work and the Apprenticeship qualification she was studying with Walsall College.

Remarkably, over the last three years, Rhiannon has overcome the many challenges she faced; coming away with a Distinction grade qualification, a new job and a sense of hope for the future.

“The support I received from the college, especially my vocational coach has been everything to me,” said Rhiannon.  “Without this I would have thrown away my career and regretted it.

“This is why I’d encourage anyone experiencing difficulties to not be afraid to say they are struggling.  It’s important to admit when you need help.

Rhiannon was given a break in her learning while she learned to manage her condition and adjust to a different lifestyle.  When she was ready to return to her studies, she was able to do so through a bite size approach that helped her work towards her final exam and the end point assessment of her qualification.

“Sitting that exam and passing it was my proudest moment,” said Rhiannon.

Rhiannon has a new outlook that she utilises in the first aid training sessions she coordinates as part of her new role.

“I love being able to support other people,” said Rhiannon.  “It’s a way of giving back to others and making a difference to our communities.

She is also full of praise for the many skills and qualities gained during her Apprenticeship journey.

“I’m more resilient as a person and as a student, especially when it came to achieving my English and maths skills,” she said.  “I got my confidence back too.  Even something like turning on my camera during a Teams meeting became a big deal for me after I was losing interest in everything around me.

“I hope I can be an example to others by showing what’s possible.”