Spotlight on Talent – Abbigail Burrows

Studying: Senior Healthcare Support Worker Apprenticeship Standard

Abbigail Burrows believes it is a privilege to be able to look after someone and that it becomes even more so when you’re doing it in an informed and empathetic way.

This approach has been made possible through Abbigail’s Senior Healthcare Worker Apprenticeship Standard training which she is completing through Walsall College while working as a health support worker at Russells Hall Hospital.

“It’s 100% true that I’ve transferred my classroom learning into my hospital role,” said Abbigail who works in the Acute Medicine Unit (ACU).

“I can’t imagine doing things any differently now.”

By working in the NHS, Abbigail has followed in the footsteps of her mum, sister and brother who have almost a combined 60 years’ service between them.  She had previously worked with SEND children in a school until four years ago when her mum encouraged her to change career after a health support worker position opened up at the hospital.

While this role soon offered opportunities to progress, Abbigail decided to wait until she could fully commit to the studies and training before beginning the Apprenticeship journey.

“As a 33-year-old with their school days behind them I never imagined I’d be studying again,” Abbigail continued.  “It’s been eye-opening.”

“I admit I was petrified about started the qualification and did find it hard at first.  There’s a lot of theory to absorb, which is quite in-depth.

“In time, I developed a good work and study balance.  I know what I can manage and achieve, including doing research, reading in-depth case studies and delivering class presentations.

Abbigail added: “I would urge others to approach the Apprenticeship Standard qualification with an open mind.

The effort involved is worth it in the end.  You experience extra pride in your work along with the ability to share your knowledge and skills with colleagues and with your patients’ loved ones.

“I adore my job and the people I work with.”