Spotlight on Talent – Shrabon Rozario

Studied: Level 1 and Level 2 Travel and Tourism
Progression: Cabin Crew at Ryanair

A dream has come true for Shrabon Rozario.  After four years of training, he has joined Ryanair as cabin crew, taking flights across Europe.

“Working for an airline is everything I hoped it would be and more,” said Shrabon, who studied his Level 1 and 2 qualifications at Walsall College before moving on to another college to achieve his Level 3.

“Every day is different.  That’s mainly down to the people.  Not only are you meeting new passengers, you’re also working with new colleagues, cabin crew and managers all the time.

“People might find this daunting, but it isn’t.  Ryanair give you in-depth training and of course everything I’ve learned at college has fully prepared me.”

With cabin crew being Shrabon’s ultimate goal from a young age, it would have been natural for him to have studied a cabin crew or aviation qualification.  However, he chose travel and tourism in order to gain a wider understanding of the sector.

“Understanding how customer service works in different settings was something I was keen to experience,” said Shrabon.  “Both my Level 1 and 2 were fantastic courses.  Everyone worked hard but we had a lot of fun with our tutors.

“I’ll never forget my time here.”

He continued: “And as part of the travel and tourism courses, you get to take part in a cabin crew workshop.  This was inspirational.  I was even more motivated after this.”

Shrabon appreciates how lucky he is, now aged 21, to have completed his studies and to have secured work in one of the industry’s hardest hit by the Covid pandemic.

“When the pandemic first started, I made sure to keep concentrating on my qualification,” said Shrabon. “It’s important not to lose hope when things are difficult.  I believe you can still achieve what you set out to, even when people out there might say you can’t.  If you work hard enough, somehow the opportunities will come.

He added: “I’m proud of how far I’ve come.  My final ambition is to work on long haul flights, which I’ll look at doing further along the line.”