Spotlight on Talent : Hannah Cox

Studied: Level 2 Diploma in Air Cabin Crew
Progression: Cabin Crew

With three years’ experience of working for Thomas Cooke and Jet2.Com/Jet2Airlines, Hannah’s passion for a career that takes her all over the world, meeting lots of people is stronger than ever.

“It feels like I’m doing a different job every day.  And it feels like I’m living a different life,” she says.

Although things might change once she takes flight, Hannah’s shift will always include a briefing check-in. This involves meeting the full crew.  Together they go over any particular passenger needs such as dietary requirements or support for anyone with disabilities or illnesses.

After heading to the aircraft, the team will carry out any security checks, before welcoming passengers aboard. Post-flight, there will be a team debrief.  This is followed by the cashing up of any transactions that took place during the journey. The cabin manager may also provide feedback on the flight, commenting on any highlights and areas for improvement.

The interaction with passengers in between and the stopovers during long haul flights add variety to Hannah’s role.

She explained: “The real joy of the job isn’t just experiencing different cities and cultures, it’s seeing how people live. Things like finding out how they come to be on a particular flight, what they need and what they hope to do when they reach their destinations.

“They might seem small details overall, but of course to each person, their flights are often a really big deal. I’m always conscious of that. It’s part of what makes me want to do my best for all my passengers.”

Like many people working as air cabin crew, Hannah grew up dreaming of being in this role. The flights she went on during family holidays each year were always memorable, especially as she would always get talking with the cabin crew.

So when it came to deciding what to study after her GCSEs, an air cabin crew qualification was the ideal path to take.

“I loved how the college lecturers all came from the industry,” said Hannah. “It meant they bought the job roles to life – and exactly what they involved.”

Hannah also valued the trips that she got to go on, including one to an airline training centre.

“Hearing about everyone’s experiences there was inspirational,” continued Hannah. “The advice they gave us ahead of going to assessment centres for jobs was really helpful.  When I came to being interviewed for real, I couldn’t have been more prepared.”

Going forward, Hannah hopes to experience life with other airlines such as Emirates.  She also likes the idea of becoming a cabin manager with a UK airline.