Technical Level IT: System Support and Networking Administration | Walsall College

Technical Level IT: System Support and Networking Administration

*This course was formerly known as AQA Level 3 Digital Age Innovation (System Support and Networking Administration)

This qualification builds on the fundamental principles of computing to give learners insight into how computers and devices communicate. The primary role of a networking specialist is to install, maintain and support communication networks within or between organisations. They’ll examine how networks are built and maintained to ensure maximum performance, availability and security. Learners also develop an understanding of network configuration, administration and monitoring tools, enabling them to give technical advice and guidance. Through developing statistical analysis and data interpretation skills they’ll be able to monitor network performance and identify issues, investigate faults and suggest ongoing maintenance activities. 

This technical qualification is aimed at learners who are seeking to develop skills and access a range of Networking roles in a variety of sector settings. Focusing on computer networks and the development of an understanding of threats and vulnerabilities, all based on underpinning units in the fundamental principles of computing and communication technologies, this qualification will prepare learners to gain the essential skills, knowledge and understanding needed for progression into employment. The following are examples of job opportunities within this sector:

  • IT technician
  • network technician
  • network administrator
  • systems technician
  • systems administrator.

 With experience this could also lead to:

  • IT manager
  • IT support manager
  • network operations manager (computer services)
  • service delivery manager. 

This qualification has been developed under the guidance of The Tech-Partnership and the British Computer Society (BCS) who are the sectors primary professional bodies.The learner will cover topics such as: 

  • how devices communicate, focusing on both physical transmission methods and the media they use
  • designing and developing a simple computer network from a user specification and creating a maintenance plan

  • the identification and resolution of a range of threats and vulnerabilities.

  • fault investigation, diagnosis and resolution

  • mathematical concepts contextualised for networking and computing including number systems, base conversion, logical operators and data interpretation and representation

  • logic which is used every day by operating systems, networks and programmers alike

  • the infrastructure of the internet

  • the importance of caring about your personal digital footprint

  • legal infringements and considerations around copyright, file sharing, intellectual property and plagiarism.


From web developer to IT support, there’s a wide range of careers in IT we can help you to get into. 

Transferable skills are those generic ‘soft skills’ that are valued by employers and higher education alike. The following transferable skills have been contextualised into the content of the qualification:

  • research
  • communication (oral and written).

  • teamwork

  • problem-solving.

  Companies that might employ someone with this qualification include: 

  • any company or internet service provider in this sector

  • large commercial businesses

  • the education sector

  • charities.

For further course information click the download button.

5 GCSEs at grades C/GCSE grade 5 or above including English Language and/or Maths (some courses may require both, please check with course tutor at interview). Or a Level 2 related qualification in a related subject area plus Maths and/or English at Level 2.

Progression to HNC or HND Computing or employment.

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Basic Information

Course Code L02F3SSN9P
Location Wisemore Campus
Level Level 3
Type Full-Time/Part-Time
Fee Aged 16-18: FREE, Aged 19 & Over: To be confirmed
Start Date Sep 09 2019

Special Information

This course is eligible for an Advanced Learner Loan - If finances have been holding you back from starting a course, you can now apply for a loan to help with the cost of these fees!



Maths & English Requirement

English and Maths is a mandatory part of the 16-19 study programme.
If you have GCSEs in English and Maths at:

  • A* - C or 4-9 - You will continue to study English and Maths but do not have to take another exam.
  • D or 3 - You will need to resit your GCSE English and Maths at college.
  • E, F or G / 1 or 2 - You will study for Functional Skills until you get to Level 1. Then you will take GCSE English and Maths.

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