This apprenticeship is ideal for those who have some basic understanding of customer services and who may already be working in a customer-focused environment, seeking to further their professional qualification.
The role of a customer service specialist is primarily to be responsible for dealing with difficult or complex customer service enquiries, queries or complaints. As a professional, apprentices will be encouraged to become an expert in products or services- providing best practice and identifying opportunities for improvements within the organisation.
Employers may want to put forward talented staff who have shown interest in progression within the organisation.
Apprentices on this course will develop the following skills, knowledge and behaviours:
For further course information click the download button.
The selection process will include a basic Initial Assessment and an interview during which suitability, commitment and interest for the programme will be determined. To be accepted onto the programme the individual will need to achieve Literacy and Numeracy at a minimum of Level 2 and have GCSE grade C or above in Maths or equivalent, and hold a Level 2 Customer Service qualification.
How do you become an Apprentice?
Advanced apprentices, with support and opportunities in the workplace, can progress onto:
With additional training, advanced apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other senior customer service related roles.
Customer Service Practitioner Apprenticeship Standard
|Int Apprenticeship||add to wishlist||add to prospectus|
|Location||Various Locations, not at Walsall College sites.|
|Fee||An employer contribution may be required|