Customer Service Practitioner Apprenticeship Standard | Walsall College

Customer Service Practitioner Apprenticeship Standard

An apprenticeship is a great way of developing the skills and gaining the experience you need to progress in your chosen career. This apprenticeship is ideally suited to individuals working in various job roles including reception, administration, call centres, retail and commercial enterprise who deal with internal and external customers.

Over the course of the programme Apprentices will work towards the completion of a Level 2 NVQ Certificate in Customer Service and a Level 2 Certificate in Customer Service. 

Typical tasks a Customer Service Apprentice can expect to undertake include:

  • communicating effectively with customers face to face, in writing, or by telephone
  • resolving problems and improving customer relations
  • promoting products and services
  • keeping records
  • gathering customer feedback
  • working in a team
  • developing complementary technical skills according to job role.

How do you become an Apprentice?

You might already be employed but if not, we can help you find a suitable vacancy. View the Apprenticeships we currently have available here:

What do Employers get out of Apprenticeships?

By offering Apprenticeships in Customer Service, companies support the development of workforce that meets the current and future needs of a broad range of industry sectors. Apprenticeships offer employers the opportunity to train new or existing members of staff to understand and support the unique requirements of their business.

For further course information click the download button.

The selection process will include a basic Initial Assessment and an interview during which suitability, commitment and interest for the programme will be determined.
To be accepted onto the programme you will need to achieve Literacy, Numeracy and ICT at a minimum of Level 1.

You can progress on to the Level 3 Advanced Apprenticeship in Customer Services or another Level 3 Advanced Apprenticeship, eg Management, Business Administration.

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Basic Information

Course Code B80A24887P
Location Various Locations, not at Walsall College sites.
Level Level 2
Type Int Apprenticeship
Fee An employer contribution may be required
Start Date Various

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