An apprenticeship is a great way of developing the skills and gaining the experience you need to progress in your chosen career. This apprenticeship is ideal for those who have some basic understanding of customer services and who may already be working in a customer focused environment, seeking to further their professional qualification.
What do Employers get out of Apprenticeships?
Apprenticeships offer employers the opportunity to train new or existing members of staff to understand and support the unique requirements of their business.
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The selection process will include a basic Initial Assessment and an interview during which suitability, commitment and interest for the programme will be determined. To be accepted onto the programme the individual will need to achieve Literacy and Numeracy at a minimum of Level 2 and have GCSE grade C or above in Maths or equivalent, and hold a Level 2 Customer Service qualification.
How do you become an Apprentice?
Advanced apprentices, with support and opportunities in the workplace, can progress onto:
With additional training, advanced apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other senior customer service related roles.
Customer Service Practitioner Apprenticeship Standard
|Int Apprenticeship||add to wishlist||add to prospectus|
|Location||Various Locations, not at Walsall College sites.|
|Fee||An employer contribution may be required|