Advanced Apprenticeship in Customer Service | Walsall College

Advanced Apprenticeship in Customer Service

An apprenticeship is a great way of developing the skills and gaining the experience you need to progress in your chosen career. This apprenticeship is ideal for those who have some basic understanding of customer services and who may already be working in a customer focused environment, seeking to further their professional qualification.

What do Employers get out of Apprenticeships?

Apprenticeships offer employers the opportunity to train new or existing members of staff to understand and support the unique requirements of their business.

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The selection process will include a basic Initial Assessment and an interview during which suitability, commitment and interest for the programme will be determined. To be accepted onto the programme the individual will need to achieve Literacy and Numeracy at a minimum of Level 2 and have GCSE grade C or above in Maths or equivalent, and hold a Level 2 Customer Service qualification.
How do you become an Apprentice?
You might already be employed but if not, we may be able to help you find a suitable vacancy. View the Apprenticeships we currently have available at:

Advanced apprentices, with support and opportunities in the workplace, can progress onto:

  • a Higher Level Apprenticeship programme in Contact Centre Management, Business & Professional Administration or Leadership & Management
  • further or higher education to undertake customer service, business related or other qualifications, including Foundation Degrees in, for example, Contact Centres, Retail Management, Business Management or Hospitality
  • a range of Customer Service, Contact Centres, Sales, Business related and other undergraduate programmes
  • a range of Customer Service and other Professional Qualifications, including a Level 4 Diploma in Customer Service Management, a Level 4 Diploma in Contact Centres, or a Foundation Degree in Contact Centre Management.

With additional training, advanced apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other senior customer service related roles.

Basic Information

Course Code B80A34887P
Location Various Locations, not at Walsall College sites.
Level Level 3
Type Adv Apprenticeship
Fee An employer contribution may be required
Start Date Various

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