What does a job as a travel agent involve? | Walsall College

What does a job as a travel agent involve?

We all know planning the perfect holiday or business trip takes time. That’s where travel agents come in. They know the best airlines to fly with, the hotels you won’t want to miss and everything in between. Need to know the best time of year to visit the Caribbean? Or perhaps the best places to go on safari? Maybe you’re organising your first business trip but don’t know where to go? A travel agent is clued up with all the details you could possibly need and they’ll take away the stress of all the holiday admin for you too.

So what does a travel agent do?


Research is key. The more background and detail you can provide to your clients the better. You’ll be researching based on your client’s wants and needs, so you’ll need to be ready with weather information, travel advisories and more. Be prepared to be asked lots of questions. In low season, you’ll be researching new destinations and sourcing information from your providers too, there’s always new hotels opening, or new cruise routes on offer so making sure your knowledge is impeccable and you’re on top of the latest travel trends is a must.

It’s all about inspiration

Of course there will be clients who know where they want to go and when, but you’ll also deal with clients who need some serious inspiration. With so many wonderful places to choose from, lots of people don’t know where to start, after all, the world’s our oyster and filled with incredible countries just waiting to be explored. Holidays are a luxury for most and customers will be looking to you to ensure they experience the best trip possible.

Attention to detail

Booking flights, hotels, cars, you name it, there’s going to be lots of admin to take care of to ensure your clients have everything they need every step of the way. Attention to detail is a must-have for this job, information needs to be entered correctly, budgets needs to be catered for and the destination needs to suit the purpose of travel, is it for business or leisure?

If you pride yourself on being highly organised, becoming a travel agent could be the perfect career path for you. Salaries range from 13K to 35K and there’s set to be 7% growth in the West Midlands alone between now and 2022.*

Studying a Level 3 Diploma in Travel and Tourism at Walsall College is the ideal course to ensure you have the knowledge and qualifications ahead of becoming a travel agent. Find out more  here.

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