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Walsall College has been successful in retaining the nationally recognised matrix standard, awarded to organisations which offer a high quality Information, Advice and Guidance (IAG) service that supports existing and prospective students with their career choices.

The matrix standard is the unique quality mark which periodically assesses organisations to ensure they review, evaluate and develop their service; encourage the take up of professionally recognised qualifications and implement continuous professional development of their staff.

To achieve and retain the standard, organisations need to demonstrate compliance with four key elements within their IAG provision: Leadership and Management, Resources, Service Delivery and Continuous Quality Improvement.

The college was audited by external assessors who reviewed a portfolio of evidence and also gathered feedback from students who have recently received information, advice and guidance and staff who have provided this service. In addition, the assessors spoke to the college’s partner organisations to determine whether it works effectively with local employers and agencies to support students in gaining the skills they require in the workplace.

Student Services Manager at Walsall College, Carol Egan said: “The Student Services team has held the matrix quality standard for many years for its IAG service, but in 2009 we were successful in achieving accreditation for demonstrating how the college has integrated careers education, information, advice and guidance into the wider curriculum.

“Since then the standard itself has been revised and the process made more rigorous, so we are thrilled to retain the accreditation. Feedback from the assessor states that Walsall College is unique in its approach to community involvement and development. Retaining this award helps to illustrate how the college has continued to develop its provision to benefit students.”


  • European Social Fund in England
  • Matrix
  • Investors in People
  • Positive About Disabled People
  • Beacon Awards
  • British Council
  • Black Country University Technical College
  • Black Country University Technical College
  • Ofsted Outstanding