CompTIA A+ (Certified Technician)

Course Documents

• Course sheet
  

Downloads

• Young Persons' Course Guide 2012/13
• HE Course Guide 2012/13
• Adult Course Guide January 2012
• International Prospectus 2012/13

Green Lane 15 weeks Part Time

The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
This hands on technical qualification is broken down into two separate exams:
Part 1 – CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional with hands-on experience in the lab or field. It tests for technical understanding of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals.
Part 2 – CompTIA A+ Practical Application is an extension of the knowledge and skills identified in CompTIA A+ Essentials, with more of a “hands-on” orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems.
During the course you will learn how to:

• Install and configure PC hardware, including processors, memory, hard disks and graphics cards
• Install, configure and optimise Microsoft Windows
• Configure printers and networks (including wireless)
• Troubleshoot PC, printer and networking problems
• Understand vital PC and Internet security concepts

• Communicate effectively and professionally with customers