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Apprenticeships

Customer Service

Level 2 Wisemore Campus 1 Year Full Time

An integrated programme providing an opportunity to follow a programme of study suitable for individuals working in various job roles including reception, administration, call centres, retail and commercial enterprise who are looking to develop their career within the service industry.

The Customer Service Apprenticeship framework includes the following components: NVQ Level 2, Technical Certificate Level 2, Key Skills in Application of Number Level 1, Key Skills in Communications Level 2 Employer Rights and Responsibilities.

 

Entry Requirements

The selection process will include a basic Initial Assessment and an interview during which your suitability,commitment and interest for the programme will be determined. To be accepted onto the programme you will need to achieve Literacy and Numeracy at a minimum of Level 1 and it is preferable that you have GCSE grades A - C in Maths and English.

The suitability of your employer will be determined before you are accepted onto the programme. Your employer will need to demonstrate that they have the necessary Health and Safety arrangements in place to satisfy legislative requirements, and that they are able to provide you with the full range of work to successfully complete the Apprenticeship framework. If you do not have an offer of employment we may be able to assist you, however this can not be guaranteed as demand for Apprenticeship places are high.

Progression

Advanced Customer Service Apprenticeship ,NVQ Level 3 Customer Service.

 

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